Shipping Policy & Deliveries
Shipping Policy & Deliveries
Orders are shipped during Monday - Friday, excluding holidays.
Any orders placed over the weekend or public holidays will be processed the following week.
Dry, ambient goods are shipped only. We cannot deliver chilled or frozen goods at this stage.
Our customer care team will advise the customer of any items dated 3 months or less, before dispatching goods.
All national orders are dispatched with a tracking number and is 'non-signature' by default. We recommend providing a daytime business address or a local store for someone to receipt the parcel. Parcels will be left-without-signature in the letterbox or front door, unless advised in the Comments box.
We are not liable for goods lost or stolen upon a scanned delivery from the driver.
Delivery times are not guaranteed but are the 3rd party carrier’s best estimates. If you have any questions regarding the status of your shipment, we will try our best to help you contact the courier company. However, we have no control over the courier companies' delivery time frame or outcome. Therefore, the fastest is for the Customer to contact the courier company with any enquiries about the status of the order and quote the tracking number.
If the customer provided an incorrect address and the package has been returned to us, we can offer the customer a redelivery that will incur redelivery fee.
Refunds are paid only on the value of the goods and do not cover any courier costs involved in sending the goods to the customer.
Shipping Prices - October 2024
| Destination: | Up to 15 kgs per box | |
|---|---|---|
| Auckland Metro | $15.00 | |